RightPay Shop
Every policy below is public, current, and applies across the RightPay Shop website and mobile app. Together with the Terms & Conditions, they form the complete agreement for shop orders, Satvik Bhog food orders, and home service bookings.
Terms & ConditionsThe master agreement: accounts, orders, payments, R-Coins, acceptable use, liability, and grievance redressal.Read policy
Privacy PolicyWhat data we collect and why, who we share it with, how long we keep it, and how to delete your account.Read policy
Refund PolicyRefund-to-source timelines for UPI, cards, and wallets, automatic reversal of failed payments, and claim windows.Read policy
Return PolicyReturn windows for perishables, packaged goods, and merchandise — with doorstep refusal and free pickup.Read policy
Cancellation PolicyFree-cancellation windows for shop orders, food orders, and service bookings, and what happens when we cancel.Read policy
Damage Protection PolicyReplacements and refunds for damaged deliveries, and repair or compensation for property damage during service visits.Read policy
Service PolicyUpfront pricing, verified professionals, rescheduling, and the 7-day workmanship warranty with free revisits.Read policy
Cloud Kitchen PolicySatvik Bhog's FSSAI licensing, pure-vegetarian promise, hygiene standards, allergens, and food-issue resolution.Read policy
For app stores and payment partners
Permanent public URLs: this page at /policy/policies.html, the Privacy Policy at /policy/privacy.html (account & data deletion at /policy/privacy.html#deletion), and the Terms at /policy/terms.html — all accessible without login.
Questions about this policy?
Write to support@rightpayshop.com or use the in-app Need Help? Chat with us option on any order, booking, or food order. Grievance Officer details are listed in Section “Grievance Redressal” of our Terms & Conditions.
SHOP RIGHTEPAY CORPORATION LIMITED · First floor, Arabindapally Gopalpur Uttarpara, Paschim Bardhaman, West Bengal -713212 · CIN/GSTIN: U45400WB2011PLC161876