Cancellation Policy · RightPay Shop

Shop ordersFree until the order is packed or dispatched; refuse at the doorstep after that.

Food ordersFree for 60 seconds or until the kitchen accepts — meals are cooked fresh per order.

Service bookingsFree up to 2 hours before the slot; later cancellations may carry a visit charge.

We cancel, you're wholeOur-side cancellations are refunded 100% automatically, coupons and R-Coins restored.

On this page

Scope
Cancellation Windows & Charges
How to Cancel
Partial Cancellations & Modifications
When We Cancel
Failed Deliveries & Unreachable Customers
Effect on Coupons, R-Coins & Offers

01Scope

This Cancellation Policy explains when and how you can cancel shop orders, Satvik Bhog food orders, and service bookings on RightPay Shop, what (if anything) it costs, and what happens when we have to cancel. Refunds arising from cancellations are paid under the Refund Policy — always to your original payment method.

02Cancellation Windows & Charges

Category	Free cancellation	After the free window
Shop orders	Any time before the order is packed / dispatched — cancel from the order screen.	Once out for delivery, cancellation isn’t available in-app; you may refuse the order at the doorstep, and a delivery fee may be retained for repeated refusals without cause.
Food orders	Within 60 seconds of placing the order, or any time before the kitchen accepts it.	Once preparation begins, food is made fresh to your order and cancellation may be declined or charged up to the item value; the delivery fee is refunded if the order hasn’t left the kitchen.
Service bookings	Up to 2 hours before the scheduled slot — cancel or reschedule free from the booking screen.	Later cancellations, or the professional arriving and being turned away, may attract a visit charge as shown at booking. No-shows by you are treated as late cancellations.

Why food orders lock quickly Satvik Bhog meals are cooked fresh per order. Once the kitchen starts, ingredients are committed and the meal can’t be resold — which is why the free window is short. Prefer rescheduling? Support can often hold an order briefly if you contact us immediately.

03How to Cancel

Open Orders (or Bookings) in the app and select the order.
Tap Cancel if it is available for the current status, and choose a reason.
If the button is no longer shown, tap Need Help? Chat with us — our assistant checks the live status and either cancels it or connects a support agent who can help. You can also email support@rightpayshop.com with the order ID.

Cancellation is confirmed in the app and by notification. Any applicable refund is initiated immediately on confirmation.

04Partial Cancellations & Modifications

Shop orders: individual items can be removed before packing via support chat; the difference is refunded. If an item is unavailable at packing time, we cancel that item automatically and refund it in full.
Food orders: item changes are possible only before the kitchen accepts the order — contact support immediately.
Address changes: possible before dispatch for shop orders; for food orders and en-route deliveries, support will confirm whether a change is feasible.

05When We Cancel

We may cancel all or part of an order or booking when we genuinely can’t fulfil it — for example: items out of stock, the kitchen closed or at capacity, no service professional available for the slot, an unserviceable or unreachable address, extreme weather or safety concerns, a pricing or listing error, or suspected fraud or policy abuse.

You are notified in the app immediately.
Anything you paid for the cancelled portion is refunded in full, automatically, including delivery fees, per the Refund Policy.
Any coupon or R-Coins used are restored to your account where the cancellation was on our side.

06Failed Deliveries & Unreachable Customers

If the delivery partner or service professional cannot reach you (wrong address details, phone unreachable, no one at the address) they will wait a reasonable time and attempt to contact you. If delivery still isn’t possible:

Shop orders are returned and treated as cancelled; a redelivery can be arranged, and a delivery fee may apply for repeat attempts caused by customer error.
Food orders are perishable and are disposed of after the waiting period; a refund is not available where the failure was on the customer’s side.
Service bookings are treated as customer no-shows (see the table above).

Please keep your phone reachable around the delivery window and use the delivery-instructions field (text or voice note) for gate codes and directions.

07Effect on Coupons, R-Coins & Offers

Cancelled on our side, or within your free window: coupons and R-Coins used are restored in full.
Cancelled by you after the free window: coupon codes may lapse per the offer’s terms; R-Coins spent are restored, but R-Coins earned on the cancelled order are reversed.
Cashback and Spin & Win rewards tied to a cancelled qualifying order are reversed.

Questions about this policy?

Write to support@rightpayshop.com or use the in-app Need Help? Chat with us option on any order, booking, or food order. Grievance Officer details are listed in Section “Grievance Redressal” of our Terms & Conditions.

SHOP RIGHTEPAY CORPORATION LIMITED · First floor, Arabindapally Gopalpur Uttarpara, Paschim Bardhaman, West Bengal -713212 · CIN/GSTIN: U45400WB2011PLC161876